Engineering leadership · Madrid

Nacho Viejo

Engineering Manager focused on people development, product ownership, and technical direction.

Profile

Building teams and systems that get easier to evolve.

I'm an Engineering Manager with 26 years in software engineering. I help people grow and teams take ownership of the products they build, combining people development, product thinking, and technical direction.

At Eventbrite, I have led multidisciplinary teams of 6–15 engineers across web, mobile, and backend services. My responsibilities have included hiring, performance management, career development, and delivery, working closely with Product, Design, SRE, and Platform.

My technical background helps me guide architecture and delivery without taking ownership away from the team. I'm also rebuilding my hands-on practice with coding agents, context and harness engineering to help teams adopt AI-assisted workflows with review, testing, and clear human accountability.

90–99%

Cache hit rates

Achieved through event-driven services and distributed caching while modernizing Eventbrite's highest-traffic Listings experience.

70%

CloudFront egress reduction

Reduced traffic and lowered daily infrastructure costs by approximately 30% through compression, caching, routing, and operational improvements.

378k

Incremental orders / year

Partnered with Product and Analytics to deliver multi-ticket selection, generating approximately 378,000 incremental orders annually; repeating-event improvements also increased indexed Listings pages by 23%.

Experience

Leadership grounded in technical depth.

Eventbrite · Madrid

Engineering Manager

Jan 2023 — Present

Led multidisciplinary teams of 6–15 engineers responsible for the Listings experience across web, mobile, and backend services. Engineering Manager responsibilities began in August 2022, with the formal title transition in January 2023.

  • Managed performance and career development, sponsored an engineer's promotion to Senior, and coached Staff Engineers exploring a transition into management.
  • Partnered with HR on hiring and interview calibration, connecting team needs with consistent candidate assessment.
  • Drove engineering strategy with Product, Design, SRE, Platform, and Analytics partners while keeping architecture, reliability, delivery, and engineering standards close to the team.
  • Led the team's extraction of Listings pages from a legacy Django monolith into an AWS architecture with independently deployable, event-driven services and a modern web application. Delegated technical ownership to Staff Engineers while aligning scope, sequencing, and rollout decisions.
  • The team's migration more than halved response times, brought Core Web Vitals into green ranges, and strengthened SEO.
  • Directed phased and blue-green rollouts for three critical services, including observability, incident response, on-call readiness, resilience, security, performance, and accessibility.
  • Introduced responsible AI-augmented engineering through workshops, reusable workflows, coaching, experimentation, and company-wide collaboration with AI Champions and the CTO.

Staff Software Engineer

Mar 2019 — Mar 2023

Provided cross-system technical leadership across Checkout and Listings. The final months overlapped with the transition into Engineering Management.

  • Shaped architecture and engineering practices for React, TypeScript, Node.js, testing, experimentation, and distributed systems.
  • Led complex customer-facing initiatives across multiple squads, translating product goals into technical direction, delivery plans, and coordinated rollouts.
  • Designed quality strategies that expanded scalable end-to-end testing, strengthened delivery guardrails, and supported more autonomous engineering teams.

Senior Software Engineer

Apr 2018 — Mar 2019

  • Helped build Eventbrite's unified Checkout experience with React, Redux, TypeScript, Cypress, and modern web engineering practices.
  • Introduced early end-to-end testing practices adopted across multiple teams and helped integrate Ticketea's engineers, systems, and delivery practices after its acquisition.

TheMotion Senior Software Engineer · 2016–2018

Built scalable ecommerce video-generation products across Python backend services, frontend applications, and media-processing pipelines, developing a Product Engineering mindset grounded in Lean Software Development and end-to-end ownership.

Civitatis Senior UI Engineer · 2015–2016

Joined as the second engineer hired; modernized the mobile experience, established CI/CD and automated-testing workflows, built a reservations back office, and led implementation of a complete product rebrand.

TAPTAP Networks Software Engineer · 2014–2015

Built full-stack advertising and reporting products with Node.js, Express, JavaScript, geospatial interfaces, and data visualization.

Indra Senior Interface Engineer / Frontend Lead · 2005–2014

Led frontend engineering across telecommunications, banking, government, energy, and air-traffic-control systems.

Earlier roles Design, engineering, and consulting · 2000–2005

Worked across interface engineering, UX, visual design, digital communication, and technical consulting.

Capabilities

From human systems to production systems.

Engineering leadership

People management, coaching, mentoring, performance management, career development, hiring, interview calibration, promotion sponsorship, team effectiveness, and engineering strategy.

Product engineering

End-to-end product ownership, discovery collaboration, customer outcomes, cost-aware engineering, developer experience, technical debt, and continuous simplification.

Architecture

Distributed and event-driven systems, backend-for-frontend architecture, modern web applications, performance, scalability, observability, and cloud architecture.

Quality and operations

End-to-end test strategy, CI/CD, phased and blue-green delivery, operational readiness, incident response, SRE collaboration, security automation, and reliability.

AI-augmented engineering

Context and harness engineering, spec-driven workflows, coding agents, MCP ecosystems, evaluation, reusable team practices, responsible use, and human accountability.

Technology

Python, TypeScript, JavaScript, Node.js, React, Next.js, Playwright, Cypress, AWS, DynamoDB, CloudFront, Step Functions, Docker, SAST, and SCA.

Education

A foundation in systems and design.

Management Accelerator Program
2024
McKinsey & Company
MongoDB for Node.js Developers
2014
MongoDB University
Certified ScrumMaster
2011
Scrum Alliance
Higher Technical Diploma in Graphic Design and Advertising
1998–2000
Escuela de Arte de Oviedo
Computer Engineering studies (Systems)
1991–1996
Universidad de Oviedo

Languages

Working across teams and cultures.

English

Full professional proficiency. Everyday working language for eight years at Eventbrite. English qualification from Escuela Oficial de Idiomas de Oviedo.

Spanish

Native language.

Leadership philosophy

“Engineering teams should own the complete product lifecycle.”

Engineering is not only about delivering features. It is equally about improving products, reducing complexity, removing obsolete functionality, lowering operational costs, increasing developer effectiveness, and creating the conditions for teams and systems to improve continuously.